DELIVERY AND RETURNS
We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK mainland and those outside the UK Mainland may incur an additional delivery cost. Please do not hesitate to contact our Customer Services team for further information.
We aim to have all items in stock dispatched within 2 working days of the order being placed. Your goods will be dispatched using a signed for courier service, you will receive an email confirmation of the dispatch from ourselves which will contain the tracking number and courier used. You can then track and trace your order right to your door.
Our couriers will attempt to deliver your goods between 9.00am and 6.00pm Monday to Friday and will always aim to have the goods signed for. If you have any information you wish to give the couriers for example, a safe place location or day/time not available please add this to your order in the comments box provided.
In the unlikely event, we are unable to deliver your goods within the stated time period we will contact you via email and or telephone to update you on the expected delivery date. We will use the email and telephone number provided when the order is placed.
Our Customer Services team are happy to help with any queries and can be contacted by email: firstname.lastname@example.org or by telephoning 0113 887 9393
We offer a 30-day peace of mind return policy on any product brought from us. If you aren't completely satisfied with any product you have purchased from us, please contact us within 30 days of your original purchase date and our customer service team will guide you through the return process.
Please note our returns policies are subjected to the terms and conditions within the Vinyl Flooring UK webpage.
If the goods ordered are bespoke, we will still accept the return however a re-stocking fee will apply to the order. This re-stocking fee will be 25% of the purchase price of the order. The balance of the account minus the re-stocking fee will be refunded via your original payment method.
If you place an order and wish to cancel before the item is delivered but the goods have already been cut we may still be able to cancel the delivery, however, you will still have incurred a re-stocking fee to cover the costs associated with a bespoke order. This re-stocking fee will be 25% of the purchase price of the goods. The balance of the account minus the re-stocking fee will be refunded via your original payment method.
We regret to inform you any item that has been cut into or used in any other way would not be eligible to return.
You are responsible for the return costs of your order. You can arrange for the return using a courier of your choice or alternatively we can arrange it for you. Please note our courier collections are considerably more expensive than the original delivery cost as it is a "one off" collection rather than the courier picking up multiple items from our warehouse at one individual time.
If you would like us to arrange the return for you the cost will vary depending on the item being returned, we will inform you of the cost before proceeding. The full value of the original order (including any original delivery fee) will be refunded minus the collection cost. If any re-stocking fees are due these will be deducted at the same time.
Our returns address is:
Vinyl Flooring UKS&R Business Park 94 Garnett Street Bradford West Yorkshire BD3 9HB